(PC/Laptop/Mobile Devices etc.)
Desk side (XP/Vista/Win 7/Win 8) Troubleshooting experience
OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling
Mail Client installation/troubleshooting Knowledge
Experience in handling senior user calls and escalations
Relationship management skills
L1 Network knowledge
Thorough experience for managing desktops / Laptops / Network Printers etc.
Serve as a VIP support providing quick and expert support to VIP/CxO
Provide desk side one-on-one IT guidance to VIP and end users
Logging ticket with proper documentation and quality provide advanced service
support and service delivery functions
Following procedures when supporting VIP customers IT needs via remote
access, installation of hardware and software and other IT related issues
Ensure service level objectives are met and customer satisfaction is at a
consistently high level.
Configures and maintains wireless mobile devices including but not limited to
Android devices iPhones and iPads
Timely escalation to the next level of support for the issue which cannot be fixed
by VIP support
Expertise in end user technologies (eg. Windows 7, Windows 10, Mac OS, Office
Expertise in hardware technologies (eg. laptops, desktops, tablets, wearables,
audio visual conferencing devices etc.)
Good Communication Skills
Graduate with Hardware Diploma
Salary: INR 2,00,000 - 3,00,000 P.A.
Industry:IT-Hardware & Networking
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Team Computers Pvt. Ltd.
At Team, we look at ourselves as a bridge between the world of business challenges and the world of IT solutions. With a total turnover of 600 crore last year and nationwide presence we are emerging as one of the most potential growing companies.
*Team Computers among DQ Top 100 IT Companies
*Team computer bagged 'Fastest Growing Consulting Partner Award from AWS'.
*TEAM Computers in the TOP System Integrators (DQC July 2009).
We provide complete IT solutions from Creating IT Infrastructure to Managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence.
Recruiter Name:Tarannum Khan
Contact Company:Team Computers Pvt. Ltd.