VIP Support Required for Mumbai

3 - 8 Years
Mumbai, Mumbai Suburbs

Job Description

We have opening for VIP Support Engineer for Mumbai location

Position  - Mumbai

Job Description:-

Minimum 4 years of Industry Experience in handling end user support/VIP users
(PC/Laptop/Mobile Devices etc.)
Desk side (XP/Vista/Win 7/Win 8) Troubleshooting experience
OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling
experience
Mail Client installation/troubleshooting Knowledge
Experience in handling senior user calls and escalations
Relationship management skills
L1 Network knowledge
Thorough experience for managing desktops / Laptops / Network Printers etc.
Serve as a VIP support providing quick and expert support to VIP/CxO
community
Provide desk side one-on-one IT guidance to VIP and end users
Logging ticket with proper documentation and quality provide advanced service
support and service delivery functions
Following procedures when supporting VIP customers IT needs via remote
access, installation of hardware and software and other IT related issues
Ensure service level objectives are met and customer satisfaction is at a
consistently high level.
Configures and maintains wireless mobile devices including but not limited to
Android devices iPhones and iPads
Timely escalation to the next level of support for the issue which cannot be fixed
by VIP support
Expertise in end user technologies (eg. Windows 7, Windows 10, Mac OS, Office
365, etc.)
Expertise in hardware technologies (eg. laptops, desktops, tablets, wearables,
audio visual conferencing devices etc.)
Good Communication Skills
Graduate with Hardware Diploma

Interested Candidates please share your updated CV at tarannum.khan@teamcomputers.com

Salary: INR 2,00,000 - 3,00,000 P.A.

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Team Computers Pvt. Ltd.

Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country.

At Team, we look at ourselves as a bridge between the world of business challenges and the world of IT solutions. With a total turnover of 600 crore last year and nationwide presence we are emerging as one of the most potential growing companies.

*Team Computers among DQ Top 100 IT Companies
*Team computer bagged 'Fastest Growing Consulting Partner Award from AWS'.
*TEAM Computers in the TOP System Integrators (DQC July 2009).

We provide complete IT solutions from Creating IT Infrastructure to Managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence.
View Contact Details+

Recruiter Name:Tarannum Khan

Contact Company:Team Computers Pvt. Ltd.