Urgent opening for Technical Helpdesk Executive @ Delhi & Gurgaon

1 - 4 Years
Delhi NCR

Job Description

Greetings from Team Computers Pvt. Ltd.!!
Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country.

We have opening for the position of Service Desk Executive/Technical Helpdesk/IT Help Desk.

Location: Delhi
Experience: Min 1 Year relevant experience.
Salary: CTC 18,000 & THS 14,500
Shift: General
Immediate joiners will be preferred.

Role & Responsibilities:
.Responsible for logging tickets, monitoring, assigning tickets to     respective support engineers.
.Providing first level of remote technical support to clients.
.Making sure that the tickets are responded within the required   time frame to meet the SLAs.
.Escalating the calls to support manager if tickets are not   responded or resolved within the time.
.Vendor management.
.IT assets management.
.Preparing and scheduling daily, weekly and monthly MIS reports   and sending the reports to clients and managers.
.Managing and maintaining the workflow, client contacts, support   contracts, SLA details, escalation matrix, performance metrics,   time entries etc. as per client requirement.


If you are interested for this position, please send your updated resume at nityananda.d@teamcomputers.com

Salary: INR 1,00,000 - 2,25,000 P.A. CTC 18,000 & THS 14,500

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:IT Hardware

Role:Hardware Design Engineer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Team Computers Pvt. Ltd.

Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country.

At Team, we look at ourselves as a bridge between the world of business challenges and the world of IT solutions. With a total turnover of 600 crore last year and nationwide presence we are emerging as one of the most potential growing companies.

*Team Computers among DQ Top 100 IT Companies
*Team computer bagged 'Fastest Growing Consulting Partner Award from AWS'.
*TEAM Computers in the TOP System Integrators (DQC July 2009).

We provide complete IT solutions from Creating IT Infrastructure to Managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence.

Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions,Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix etc.
We understands customer needs and identifies, integrates and supports high quality, low cost IT Solutions with speed, flexibility and an attitude of 'sewa'.

Also, check out www.teamcomputers.com for more information about us.
View Contact Details+

Recruiter Name:Nityananda

Contact Company:Team Computers Pvt. Ltd.

Telephone:8448181637

Email :nityananda.d@teamcomputers.com

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