We have opening for the position of Service Desk Executive/Technical Helpdesk/IT Help Desk.
.Providing first level of remote technical support to clients.
.Making sure that the tickets are responded within the required time frame to meet the SLAs.
.Escalating the calls to support manager if tickets are not responded or resolved within the time.
.IT assets management.
.Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers.
.Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.
Salary: INR 1,00,000 - 2,25,000 P.A. CTC 18,000 & THS 14,500
Industry:IT-Hardware & Networking
Role Category:IT Hardware
Role:Hardware Design Engineer
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Team Computers Pvt. Ltd.
At Team, we look at ourselves as a bridge between the world of business challenges and the world of IT solutions. With a total turnover of 600 crore last year and nationwide presence we are emerging as one of the most potential growing companies.
*Team Computers among DQ Top 100 IT Companies
*Team computer bagged 'Fastest Growing Consulting Partner Award from AWS'.
*TEAM Computers in the TOP System Integrators (DQC July 2009).
We provide complete IT solutions from Creating IT Infrastructure to Managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence.
Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions,Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix etc.
We understands customer needs and identifies, integrates and supports high quality, low cost IT Solutions with speed, flexibility and an attitude of 'sewa'.
Also, check out www.teamcomputers.com for more information about us.
Contact Company:Team Computers Pvt. Ltd.