technical support analyst including at least 1 year of experience providing
supervision (direct or indirect) to customer service or technical analysts
Manage the Service Desk and staff to provide 1st level technical support;
answering support queries via the telephone, using remote desktop tools or
should the need arise attendance to users place of work.
Assist with fulfilling service requests submitted to the IT Service Desk.
Ensuring knowledge management systems and documentation are kept up to
Evaluate performance metrics against established KPIs to identify improvement
Identify and recommend process improvement changes that will effectively and
efficiently enhance service delivery; assist with the training and development of
staff, when necessary.
Identify potential training requirements and provide Knowledge Management
recommendations for training actions to end users.
Analyse Incident trends, and recommend and implement actions, with approval,
to reduce Incidents.
Acts as the single point of contact for any local/global service
Facilitate major incident conference bridges, accurately identifying and logging
attendees, timelines and troubleshooting steps taken.
Under management direction, escalate and communicate to IT and business
customers, and 3rd party suppliers
Good Communication & interpersonal Skill
Experience in handling Call Management Tool
Good skill in MS-Office applications (Excel, MS-word etc.)
Basic Knowledge of ITIL (preferred)
Good reporting skill
Interested Candidates please share your updated CV at email@example.com
Salary: INR 2,00,000 - 3,75,000 P.A.
Industry:IT-Hardware & Networking
Role Category:Technical Support
Role:Technical Support Manager
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Team Computers Pvt. Ltd.
At Team, we look at ourselves as a bridge between the world of business challenges and the world of IT solutions. With a total turnover of 600 crore last year and nationwide presence we are emerging as one of the most potential growing companies.
Recruiter Name:Tarannum Khan
Contact Company:Team Computers Pvt. Ltd.